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Terms & Conditions

Terms and Conditions

Web Hosting

You indicate acceptance of these terms and conditions of service by placing an order with Surfpoint Web Solutions. These terms and conditions will not be varied for individual customers.

1	DEFINITIONS

1.1	In this Agreement the following words and expressions shall have the following meanings:

1.1.1	"downtime" means any service interruption in the availability to visitors of the Website; 

1.1.2	"intellectual property rights" means patents, trade marks, design rights, applications for any of the foregoing, copyright, topography rights, database rights, rights in know-how, trade or business names and other similar rights or obligations, whether registrable or not in any country;

1.1.3	"Surfpoint Web Solutions" means Surfpoint Web Solutions

1.1.4	"IP address" stands for internet protocol address which is the numeric address for the server;

1.1.5	"ISP" stands for internet  service provider;

1.1.6	"server" means the computer server equipment operated by Surfpoint Web Solutions in connection with the provision of the Services;

1.1.7	"the Services" means web hosting, domain name registration, email and any other services or facilities provided by Surfpoint Web Solutions.

1.1.8	"spam" means sending unsolicited and/or bulk emails;

1.1.9	"virus" means a computer programme that copies itself or is copied to other storage media, including without limitation magnetic tape cassettes, memory chips, electronic cartridges, optical discs and magnetic discs, and destroys, alters or corrupts data, causes damage to the user's files or creates a nuisance or annoyance to the user and includes without  limitation computer programs commonly referred to as "worms" or "trojan horses";

1.1.10	"visitor" means a third party who has accessed the Website;
 

1.2	Product specifications and details may be found at https://www.surfpointwebsolutions.co.uk.

1.3	Words denoting the singular shall include the plural and vice versa and words denoting any gender shall include all genders.

1.4	The headings of the paragraphs of this Agreement are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of this Agreement.

2	INTRODUCTION
	
2.1	The Customer wishes to provide Surfpoint Web Solutions with data that will be hosted on Surfpoint Web Solutions's  servers and made accessible via the Internet.

2.2	Surfpoint Web Solutions provides web hosting services and has agreed to host the Customer's data upon the following terms and conditions.

3	DUTIES

3.1	Surfpoint Web Solutions shall provide to the Customer the Services specified in their order subject to the following terms and conditions.

3.2	The Customer shall deliver to Surfpoint Web Solutions the website and the software used in the website which is owned by the Customer, or licensed to him by a third party or Surfpoint Web Solutions ("the Customer Software), in a format specified by Surfpoint Web Solutions.

4	CHARGES ,PAYMENT AND MONEY-BACK GUARANTEE

4.1	Payment methods include credit cards (including MasterCard and Visa), debit cards (including Switch/Maestro) and direct debits

4.2	Surfpoint Web Solutions do not accept cheques, bank transfers, postal orders, cash or any other form of payment other than those outlined in 4.1

4.3	The Charges are exclusive of VAT, which if payable shall be paid by the Customer.

4.4	Surfpoint Web Solutions shall be entitled to charge interest in respect of late payment of any sum due under this Agreement, which shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of the Bank of England from time to time in force.

4.5	Surfpoint Web Solutions do not provide credit facilities.

4.6	From time to time Surfpoint Web Solutions may make enquiries on the Customers company, proprietor or directors of the Customers company with credit reference agencies. These agencies may record that a search has been made and share this information with other businesses. 

4.7	Surfpoint Web Solutions provide "Money-Back Guarantees" on certain products. Should your product qualify for this guarantee please raise a support ticket at https://www.surfpointwebsolutions.co.uk within 30 days of placing your order for a full refund. This guarantee excludes domain names which may not be cancelled once ordered. Customers are limited to using the money-back guarantee once.

4.8	Pro-rata refunds will not be issued for yearly services that are cancelled before then end of the year.

4.9 Should your chosen payment method fail Surfpoint Web Solutions will attempt to settle your invoice using any other payment facilities available on your account.

4.10 All services will renew until cancelled by the customer. Surfpoint Web Solutions emails the customers primary email address prior to renewal of services, it is the customers responsibility to cancel services prior to renewal as no refund can be made once renewal has occurred. Customers must notify us at least 72 hours before a service is renewed if they wish to cancel that service. The cancellation process must be fully completed by you before your account is cancelled.

5	IP ADDRESSES

5.1	Surfpoint Web Solutions shall maintain control and ownership of the IP address that is assigned to the Customer as part of the Services and reserves the right in its sole discretion to change or remove any and all IP addresses.

5.2	Where Surfpoint Web Solutions changes or removes any IP address it shall use its reasonable endeavours to avoid any disruption to the Customer.

6	SOFTWARE LICENCE AND RIGHTS

6.1	If the Customer requires use of software owned by or licensed to Surfpoint Web Solutions ("Surfpoint Web Solutions's software") in order to use the Services, Surfpoint Web Solutions grants to the Customer and its employees, agents and third party consultants and contractors, a royalty-free, world-wide, non-transferable, non-exclusive licence to use Surfpoint Web Solutions Software in object code form only, in accordance with the terms of this Agreement. For the avoidance of doubt, this Agreement does not transfer or grant to the Customer any right, title, interest or intellectual property rights in Surfpoint Web Solutions Software.

6.2	In relation to Surfpoint Web Solutions's obligations under this Agreement in connection with the provision of the Services, the Customer grants to Surfpoint Web Solutions a royalty-free, world-wide, non-exclusive licence to use the Customer Software and all text, graphics, logos, photographs, images, moving images, sound, illustrations and other material and related documentation featured, displayed or used in or in relation to the website ("the Content"). For the avoidance of doubt, this Agreement does not transfer or grant to Surfpoint Web Solutions any right, title, interest or intellectual property rights in the Customer Software or the Content. 

6.3	The Customer undertakes that he will not himself or through any third party, sell, lease, license or sublicense Surfpoint Web Solutions Software.

6.4	Surfpoint Web Solutions may make such copies of the Customer Content as may be necessary to perform its obligations under this Agreement, including back up copies of the Content. Upon termination or expiration of this Agreement, Surfpoint Web Solutions shall destroy all such copies of the Content and other materials provided by the Customer as and when requested by the Customer.

7	SERVICE LEVELS AND DATA BACKUP

7.1 Surfpoint Web Solutions shall use its reasonable endeavours to make the server and the Services available to the Customer 100% of the time but because the Services are provided by means of computer and telecommunications systems, Surfpoint Web Solutions makes no warranties or representations that the Service will be uninterrupted or error-free and Surfpoint Web Solutions shall not, in any event, be liable for interruptions of Service or downtime of the server.

7.2	Surfpoint Web Solutions carries out data backups for use by Surfpoint Web Solutions in the event of systems failure. Surfpoint Web Solutions do not provide data restoration facilities for individual customers. Even though every effort is made to ensure data is backed up correctly Surfpoint Web Solutions accepts no responsibility for data loss or corruption. 

8	ACCEPTABLE USE POLICY 

8.1	The website and use of the Services may be used for lawful purposes only and the Customer may not submit, publish or display any content that breaches any law, statute or regulation. In particular the Customer agrees not to:

8.1.1	use the Services or the website in any way to send unsolicited commercial email or "spam", or any similar abuse of the Services;

8.1.2	send email or any type of electronic message with the intention or result of affecting the performance of any computer facilities;

8.1.3	publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful material or information, or any material or information which infringes any intellectual property rights (for the avoidance of doubt this includes licensed software distributed as Warez), via the Services or on the Website;

8.1.4	threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;

8.1.5	engage in illegal or unlawful activities through the Services or via the Website;

8.1.6	make available or upload files to the website or to the Services that the Customer knows contain a virus, worm, trojan or corrupt data; or

8.1.7	obtain or attempt to obtain access, through whatever means, to areas of Surfpoint Web Solutions's network or the Services which are identified as restricted or confidential. This includes leaving your home directory whilst using SSH access to servers.

8.1.8	operate or attempt to operate IRC bots or other permanent server processes.

8.2	The Customer has full responsibility for the content of the Website. For the avoidance of doubt, Surfpoint Web Solutions is not obliged to monitor, and will have no liability for, the content of any communications transmitted by virtue of the Services.

8.3	If the Customer fails to comply with the Acceptable Use Policy outlined in Clause 8.1 Surfpoint Web Solutions shall be entitled to withdraw the Services and terminate the Customer's account without notice.

9	ALTERATIONS AND UPDATES

	All alterations and updates to the website shall be made by the Customer using the online account management facility, FTP access or SSH access where available. The Customer will be issued with a user name and password in order to access the account. The Customer must take all reasonable steps to maintain the confidentiality of this user name and password. If the Customer reasonably believes that this information has become known to any unauthorised person, the Customer agrees to immediately inform Surfpoint Web Solutions and the password will be changed.

10	WARRANTIES

10.1	The Customer warrants and represents to Surfpoint Web Solutions that Surfpoint Web Solutions's use of the Content or the Customer Software in accordance with this Agreement will not infringe the intellectual property rights of any third party and that the Customer has the authority to license the Content and the Customer Software to Surfpoint Web Solutions as set out in Clause 6.2.

10.2	All conditions, terms, representations and warranties that are not expressly stated in this Agreement, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded. In particular and without prejudice to that generality, Surfpoint Web Solutions shall not be liable to the Customer as a result of any viruses introduced or passed on to the Customer.

11	INDEMNITY

	The Customer agrees to indemnify and hold Surfpoint Web Solutions and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Surfpoint Web Solutions arising out of any breach by the Customer of the terms of this Agreement or other liabilities arising out of or relating to the Website.

12	LIMITATION OF LIABILITY

12.1	Nothing in these terms and conditions shall exclude or limit Surfpoint Web Solutions's liability for death or personal injury resulting from Surfpoint Web Solutions's negligence or that of its employees, agents or sub-contractors.

12.2	The entire liability of Surfpoint Web Solutions to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen. 

12.3	In no event shall Surfpoint Web Solutions be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or Surfpoint Web Solutions had been made aware of the possibility of the Customer incurring such a loss.

13	TERM AND TERMINATION

13.1	This Agreement will become effective on the date the service is ordered and shall continue until terminated by either party in writing of its intention to terminate the Agreement.

13.2	Surfpoint Web Solutions shall have the right to terminate this Agreement with immediate effect by notice in writing to the Customer if the Customer fails to make any payment when it becomes due.

13.3	Either party may terminate this Agreement forthwith by notice in writing to the other if:

	13.3.1	the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or

	13.3.2	the other party commits a material breach of this Agreement which cannot be remedied under any circumstances; or

	13.3.3	the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or

13.3.4	the other party ceases to carry on its business or substantially the whole of its business; or

13.3.5	the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.

13.4	Any rights to terminate this Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of this Agreement as at the date of termination.

13.5	On termination all data held in the customers account will be deleted.

14	ASSIGNMENT

14.1	Surfpoint Web Solutions may assign or otherwise transfer this Agreement at any time.

14.2	The Customer may not assign or otherwise transfer this Agreement or any part of it without Surfpoint Web Solutions's prior written consent.

15	FORCE MAJEURE

	Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet Service Provider, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.

16	SEVERANCE

If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.

17	NOTICES

Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served 2 days following the date of posting.

18	ENTIRE AGREEMENT 

This Agreement contains the entire Agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. This Agreement may be updated without notice.

19	GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

20	DOMAIN NAME REGISTRATION

20.1	Domain names are not deemed to be successfully registered until they appear in the relevant whois database of the top level domain name registrar. In the event that a domain name is unavailable when we attempt to register it Surfpoint Web Solutions will provide a full refund for that domain name.

20.2	Please return to the main terms and conditions area of this website to view terms and conditions for individual domain name registrars.

21	SCRIPTING

Surfpoint Web Solutions are not responsible for customer programming issues other than ensuring that programming languages such as Perl, PHP and ASP are installed and functioning on the web hosting system.

22	PRIVACY

To protect your privacy we will not distribute your details to third parties, unless required to do so by law.

23	DATA TRANSFER 

23.1	Web hosting accounts include a certain amount of data transfer, if you exceed this amount in any one month your account will be deactivated until you have upgraded to an account that has more data transfer included.

23.2	Web hosting accounts are prohibited from hosting file distribution websites (including but not limited to music, video and software), adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain, sub domain or directory.

24 SERVER USAGE

Should your account use more than 5% of the servers processing power and as a result have a detrimental effect on other customers we will discuss with you alternative solutions for your hosting requirements.

25	AFFILIATE PROGRAMME

Commission earned via the affiliate programme will only be paid by using a valid direct debit/credit mandate on your account. It is the customers responsibility to ensure they have this facility. In the event of the customer not being able to obtain this facility then no commission will be paid.

26	EMAIL NEWSLETTER

Surfpoint Web Solutions communicates with it's customers via email and as such you agree to receive by email our regular newsletter which contains amongst other things changes to our terms and conditions, notification of major outages, updates to our products & features and special offers.

27	WEBSPACE USAGE

Unlimited web space is available for genuine web site content, content must be linked into web pages. Customers are prohibited from using the server as a file/backup repository. Customers are expected to employ good house keeping when maintaining their account.

28 MAIL BOXES

Mail boxes not accessed for 100 days or more will be 

Website Design

Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Surfpoint Web Solutions cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it. The website, graphics and any programming code remain the property of Surfpoint Web Solutions until all outstanding accounts are paid in full. Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Surfpoint Web Solutions remain the copyright of Surfpoint Web Solutions and may only be commercially reproduced or resold with the permission of Surfpoint Web Solutions. Surfpoint Web Solutions cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material. Any additions to the brief will be carried out at the discretion of Surfpoint Web Solutions and where no charge is made by Surfpoint Web Solutions for such additions, Surfpoint Web Solutions accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions. The client agrees to make available as soon as is reasonably possible to Surfpoint Web Solutions all materials required to complete the site to the agreed standard and within the set deadline. Surfpoint Web Solutions will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines. Surfpoint Web Solutions will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrong doing on the part of a site owner e.g. any disputes re content/images that have been provided to us for inclusion on the site. Surfpoint Web Solutions will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents. Surfpoint Web Solutions will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents. A deposit of 30% is required with any standard project and 50% for database driven projects before any design work will be carried out. Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e. if the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary.

Database, Application and E-Commerce Development

Surfpoint Web Solutions cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use. Any scripts, applications or software (unless specifically agreed) written by Surfpoint Web Solutions remain the copyright of Surfpoint Web Solutions and may only be commercially reproduced or resold with the permission of Surfpoint Web Solutions. Where applications or sites are developed on servers not recommended by Surfpoint Web Solutions, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the client's responsibility to provide a suitable testing environment which is identical to the final production environment. The client is expected to test fully any application or programming relating to a site developed by Surfpoint Web Solutions before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, Surfpoint Web Solutions will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.

Compatibility

Surfpoint Web Solutions will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 7 and up and to an acceptable level with Mozilla browsers. Surfpoint Web Solutions can offer no guarantees of correct function with all browser software.

Payment of Accounts

A deposit is required from any new client before any work is carried out. It is the Surfpoint Web Solutions policy that any outstanding accounts for work carried out by Surfpoint Web Solutions or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with Surfpoint Web Solutions. Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due. If accounts are not settled or Surfpoint Web Solutions have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (ccj's) being added to the client's credit rating. Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

Complaints Procedure

Informal procedure

Anyone who experiences a problem with their web service provided by Surfpoint Web Solutions should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint. Surfpoint Web Solutions will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal complaints procedure

The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure. A formal complaint should be made in writing to Surfpoint Web Solutions, who will acknowledge receipt and ensure that the matter is looked into as soon as possible. An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.

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